If the issue with a disabled motorist cannot be solved immediately, what should you do?

• A. Have the driver move the vehicle themselves
• B. Mark out with the car via dispatch or your CAD
• C. Call a tow truck
• D. Wait for the dispatcher to respond

Answer: (B)

When a motorist is disabled and the issue can’t be solved right away, you need to document and communicate the situation so resources can be coordinated. Marking the vehicle in your dispatch system or CAD sets the incident status, flags the location, and prompts dispatch to send the appropriate help—whether that’s roadside assistance, a tow, or another unit. This keeps everyone informed, provides an official record, and helps ensure a safe, timely resolution. Having the driver move the vehicle can create hazards, and simply waiting for a dispatcher without updating the system wastes time. Logging the situation first allows the right support to be deployed efficiently, with a tow arranged if needed.